Job description
Job Description – Outlet Manager Company: Tea Avenue Daily Brew Position: Outlet Manager Location: Mirihana, Nugegoda Industry: Hospitality / Food & Beverage (F&B) Employment Type: Full-Time Experience: 1–3 Years Age Requirement: 30 Years or Above Preferred Job Summary Tea Avenue Daily Brew is looking for a mature, responsible and customer-focused Outlet Manager to oversee daily café operations and ensure excellent customer service, food quality and team performance. The ideal candidate should have previous experience in the café, restaurant or food and beverage industry, along with strong leadership, organizational and people-management skills. The successful candidate will be responsible for managing outlet operations, supervising employees, maintaining service standards and ensuring a positive customer experience. Key Responsibilities * Oversee and manage daily café and outlet operations. * Supervise, guide and motivate staff to maintain high performance. * Ensure excellent customer service and customer satisfaction. * Maintain high standards of food quality, hygiene and presentation. * Manage employee schedules, attendance and daily work assignments. * Train and develop team members to improve service quality. * Monitor inventory levels, stock usage and ordering requirements. * Coordinate with kitchen and service teams to ensure smooth operations. * Handle customer inquiries, feedback and complaints professionally. * Monitor daily sales, operational expenses and outlet performance. * Ensure compliance with food safety, hygiene and company standards. * Support the achievement of sales and performance targets. * Maintain accurate operational records and reports. * Identify opportunities to improve efficiency and customer experience. * Ensure a clean, organized and welcoming café environment. Candidate Requirements * 1–3 years of experience in a café, restaurant or F&B environment. * Previous experience as an Outlet Manager, Assistant Manager or similar supervisory role. * Age 30 years or above preferred. * Strong leadership and people-management skills. * Excellent communication and interpersonal skills. * Good customer-service and problem-solving abilities. * Ability to manage daily outlet operations efficiently. * Experience supervising, motivating and developing employees. * Good understanding of food and beverage operations. * Basic knowledge of inventory control and stock management. * Strong
Requirements
No specific requirements provided.