Operations Manager

Job description

Key Responsibilities * Oversee and coordinate day-to-day business operations. * Lead, supervise, and support staff to achieve operational goals. * Manage staff scheduling, attendance, productivity, and performance. * Ensure excellent customer service and maintain high service standards. * Monitor appointments, workflow, and overall operational efficiency. * Manage inventory, stock levels, purchasing, and supplier coordination. * Ensure compliance with hygiene, health, safety, and company procedures. * Handle customer concerns and resolve operational issues professionally. * Assist with budgeting, expense monitoring, reporting, and cost control. * Identify opportunities to improve processes, productivity, and service quality. * Support sales, promotions, and customer-retention initiatives. * Prepare operational reports and provide updates to senior management. Requirements * Previous experience in operations, salon, hospitality, retail, or service management. * Degree or Diploma in Business Administration, Operations Management, Management, or a related field preferred. * Strong leadership and team-management abilities. * Excellent communication and interpersonal skills. * Strong organizational, decision-making, and problem-solving abilities. * Customer-focused with attention to detail. * Good knowledge of MS Office and business/salon management software is an advantage. Apply Now 📧 info@teelan.lk 📞 070 500 0608

Requirements

• Previous experience in operations, salon, hospitality, retail, or service management
• Degree or Diploma in Business Administration, Operations Management, Management, or a related field preferred
• Strong leadership and team-management abilities
• Excellent communication and interpersonal skills
• Strong organizational, decision-making, and problem-solving abilities
• Customer-focused with attention to detail
• Good knowledge of MS Office and business/salon management software is an advantage