Job description
Guest Relations Manager Responsible for managing guest relations and ensuring a high standard of customer satisfaction across restaurant outlets. Handle customer feedback and complaints, lead the guest relations team, and work closely with operations to improve service performance. Key Responsibilities * Manage and resolve guest complaints professionally. * Monitor customer feedback across digital platforms and hotlines. * Lead and supervise the Guest Relations team. * Conduct customer service training for frontline staff. * Work with operations to improve service quality. * Prepare performance and customer feedback reports. * Support promotional and customer engagement activities. Requirements * Degree/MBA in Hospitality, Business Management or related field preferred. * 2–5 years’ relevant experience. * Strong customer service and problem-solving skills. * Excellent communication skills in English and Tamil. * Knowledge of digital media platforms and Microsoft Office. * Flexible to travel and work across multiple locations.
Requirements
- Degree/MBA in Hospitality, Business Management or related field preferred
- 2–5 years’ relevant experience
- Strong customer service and problem-solving skills
- Excellent communication skills in English and Tamil
- Knowledge of digital media platforms and Microsoft Office
- * Flexible to travel and work across multiple locations