White Sand Beach Hotels & Resorts, Sri Lanka i
General Manager - Five Star Hotel
Leisure & Tourism
Job description
### Job Description The General Manager will be responsible for the overall management and performance of a five-star hotel, ensuring exceptional guest experiences, operational excellence, and strong financial performance. The role involves leading hotel departments, developing business strategies, maintaining luxury service standards, managing staff, and ensuring compliance with hotel policies and industry standards. ### Key Responsibilities * Manage overall hotel operations and daily activities. * Lead and motivate department heads and hotel staff. * Ensure exceptional guest service and satisfaction. * Develop strategies to achieve revenue and profitability targets. * Monitor hotel budgets, costs, and financial performance. * Maintain five-star service and hospitality standards. * Oversee rooms, food & beverage, sales, marketing, and support departments. * Develop business and revenue growth strategies. * Manage VIP guests and handle major guest concerns. * Monitor staff performance, training, and development. * Ensure compliance with health, safety, and legal requirements. * Build relationships with suppliers, travel partners, and corporate clients. * Analyse hotel performance and prepare reports for ownership/management. * Promote the hotel brand and strengthen its market position. ### Requirements * Degree in Hotel Management, Hospitality, Business Management, or a related field. * Proven experience in hotel management, preferably in a five-star property. * Strong leadership, financial, operational, and customer-service skills. * Excellent communication and problem-solving abilities. * Strong knowledge of luxury hospitality standards and hotel operations.
Requirements
No specific requirements provided.