Customer Service Officer

Job description

Key Responsibilities * Welcome customers and provide friendly, professional service. * Assist customers with product selection and inquiries. * Handle cashier duties and customer payment transactions. * Support daily supermarket and retail operations. * Arrange and replenish products on shelves. * Maintain cleanliness and organization of the workplace. * Assist with stock handling and product arrangement. * Support food preparation and food service activities when assigned. * Assist pharmacy staff with appropriate non-clinical support duties under supervision. * Follow company hygiene, safety and customer service standards. * Coordinate with team members to ensure smooth daily operations. * Handle customer inquiries and provide excellent service. * Maintain a professional and responsible working attitude. * Complete assigned duties efficiently and on time. Candidate Requirements * Male and female candidates are welcome to apply. * Age between 18 and 50 years. * Must be a resident of the Matara District. * Education up to G.C.E. Ordinary Level (O/L) or Advanced Level (A/L). * Good communication and interpersonal skills. * Friendly and customer-focused personality. * Positive attitude and willingness to learn. * Ability to work independently and as part of a team. * Good organizational and time-management skills. * Responsible, punctual and hardworking personality. * Ability to follow company policies and procedures. * Interest in retail, customer service or food service operations. Salary & Benefits 💰 Basic Salary: LKR 30,000 🎯 Performance Incentives ⏰ Overtime Payments 🏆 Attendance Allowances 💵 Total Monthly Earnings: Up to LKR 55,000 ✅ Attractive Salary Package ✅ Additional Employee Benefits Interview Details 📅 Date: 29 October 2026 🕘 Time: 9:00 AM – 1:00 PM 📍 Interview Venues: * Welipitiya Divisional Secretariat Office * Kananke Samurdhi Bank Headquarters Applicants should confirm their assigned interview venue with the recruitment team. Documents Required Candidates may be requested to provide the following documents during the recruitment process: 1. Updated CV 2. National Identity Card (NIC) 3. Grama Niladhari Certificate 4. Police Clearance Certificate 5. Two Copies of Bank Account Details 6. Two Passport-Size Photographs 7. Birth Certificate 8. Character Certificate 9. Educational Certificates Important: These documents are not compulsory for the f

Requirements

• Must be a resident of the Matara District.
• Education up to G.C.E. Ordinary Level (O/L) or Advanced Level (A/L).
• Good communication and interpersonal skills.
• Friendly and customer-focused personality.