Customer Service Officer

Job description

Customer Service Officer (Repair Center) Company: Chinthana GSM Position: Customer Service Officer (Male / Female) Location: No. 101/A, High Level Road, Maharagama Industry: Mobile Phone Sales & Repair Services Employment Type: Full-Time Age Requirement: Above 18 Years Job Summary Chinthana GSM, a leading mobile phone sales and repair service provider in Sri Lanka, is looking for a friendly, responsible and customer-focused Customer Service Officer to join its Repair Center in Maharagama. The ideal candidate should have excellent communication skills, basic knowledge of mobile phone repair service operations and the ability to handle customer inquiries professionally. Key Responsibilities * Welcome customers and provide friendly, professional customer service. * Register mobile phones received for repairs accurately. * Maintain proper records of customer details, repair requests and device information. * Coordinate with technicians regarding mobile phone repairs. * Update customers on the progress and status of their repairs. * Handle incoming telephone calls and customer inquiries. * Explain repair procedures, estimated completion times and service updates. * Ensure repaired mobile phones are correctly handed over to customers. * Maintain accurate records of completed and pending repairs. * Assist customers with repair-related questions and concerns. * Use computer systems and basic office applications for documentation. * Maintain a clean, organized and professional customer service area. Candidate Requirements * Male and female candidates are welcome. * Age above 18 years. * Previous experience in customer service would be an added advantage. * Basic understanding of mobile phone repair center operations. * Excellent communication and interpersonal skills. * Ability to interact with customers in a friendly and professional manner. * Basic computer knowledge and familiarity with office applications. * Good organizational and record-keeping skills. * Ability to manage telephone calls and customer inquiries efficiently. * Responsible, hardworking and dedicated personality. * Ability to work independently and as part of a team. Salary & Benefits 💰 Attractive salary based on experience and skills. How to Apply Interested candidates are encouraged to contact Chinthana GSM or send their updated CV. 📧 Email: chinthanagsm@gmail.com 📞 Contact: 076 193 3335 📍 Address: Chinthana GSM, No. 101/A

Requirements

• Previous experience in customer service would be an added advantage.
• Basic understanding of mobile phone repair center operations.
• Excellent communication and interpersonal skills.