Customer Service Officer

Job description

𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Customer Care Executive / Customer Care Trainee 📍 WishQue Head Office - Nawala 💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 : For Customer Care Executive: Minimum three (3) years' experience in a call centre, customer service, or customer support environment. Excellent verbal and written communication skills in English, with proficiency in Sinhala and/or Tamil. Strong interpersonal, problem-solving, and conflict-resolution skills. Sound computer literacy and the ability to work confidently with customer service systems. Professional attitude with a genuine passion for delivering outstanding customer experiences. Ability to perform effectively in a fast-paced, target-driven environment. Age preferably below 30 years. For Customer Care Trainee: School leavers and young individuals with excellent communication skills, a positive attitude, and a strong willingness to learn are encouraged to apply. Comprehensive training will be provided to successful candidates. | # 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 : Passionate about customer service and delivering exceptional experiences. Service-driven professional with a customer-first mindset. Energetic, proactive, and adaptable to a fast-paced environment. Strong team player with excellent interpersonal skills. Eager to grow and build a rewarding career in e-commerce. For Trainees: No prior experience required – just a willingness to learn! 【~】✪ 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 : Assist customers across multiple communication channels (phone, email, chat, etc.). Resolve customer inquiries efficiently and professionally. Work closely with internal teams to ensure every order is handled with care and professionalism. Deliver an exceptional customer experience at every touchpoint. Maintain accurate records of customer interactions and transactions. Meet performance targets and contribute to team success. | # 💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 : Full-time role based at WishQue Head Office, Nawala. Part of a dynamic, high-performing Customer Care Division. Involves multitasking across various communication platforms. Requires working in a target-driven, fast-paced environment. Opportunity to grow within one of Sri Lanka's leading e-commerce companies. 【~】✪ ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 : 【~】✪ We offer an attractive remuneration package aligned with industry sta

Requirements

• Passionate about customer service and delivering exceptional experiences
• Service-driven professional with a customer-first mindset
• Energetic, proactive, and adaptable to a fast-paced environment
• Strong team player with excellent interpersonal skills
• Eager to grow and build a rewarding career in e-commerce.