Customer Service Executive

Job description

Customer Service Officer (Repair Center) Company: Chinthana GSM (Pvt) Ltd Position: Customer Service Officer – Repair Center Location: Maharagama Industry: Mobile Phones | Repairs | Electronics Gender: Male / Female Age: 18 Years & Above Job Summary Chinthana GSM (Pvt) Ltd, a leading mobile phone sales and repair company in Sri Lanka, is looking for a friendly, responsible, and customer-focused Customer Service Officer to join its Repair Center. The successful candidate will handle customers, register devices received for repairs, provide repair-status updates, manage inquiries, and ensure customers receive professional and efficient service. Key Responsibilities * Welcome customers and provide friendly and professional assistance. * Receive mobile phones and devices submitted for repair. * Accurately register customer and device details in the system. * Record reported faults and customer requirements correctly. * Issue relevant repair/job documentation when receiving devices. * Keep customers informed about repair progress and status updates. * Contact customers when repairs are completed or further approval is required. * Handle incoming phone calls and customer inquiries. * Coordinate with mobile technicians regarding repair progress. * Ensure repaired devices are correctly documented and handed back to customers. * Maintain accurate customer and repair records. * Assist with basic office documentation and data entry. * Handle customer concerns professionally and escalate issues when necessary. * Maintain confidentiality and follow company procedures. Requirements * Male or Female candidates aged 18 years or above. * Previous Customer Service experience will be an added advantage. * Basic understanding of mobile phone repair-center operations. * Good communication and interpersonal skills. * Friendly, professional, and customer-focused personality. * Ability to handle telephone and face-to-face inquiries confidently. * Basic computer and office application knowledge. * Good organizational and record-keeping skills. * Responsible, committed, and able to work effectively with a team. Salary 💰 Attractive salary package based on experience and skills. How to Apply 📧 Email: chinthanagsm@gmail.com 📞 Contact: 076 193 3335 📍 Address: Chinthana GSM, No. 101/A, High Level Road, Maharagama.

Requirements

• Previous Customer Service experience will be an added advantage.
• Basic understanding of mobile phone repair-center operations.
• Good communication and interpersonal skills.
• Friendly, professional, and customer-focused personality.