Job description
Customer Service Officer (Repair Center) Company: Chinthana GSM Position: Customer Service Officer – Male / Female Department: Mobile Phone Repair Center Location: Maharagama Age: 18 Years and Above Job Summary Chinthana GSM, a leading mobile phone sales and repair company in Sri Lanka, is looking for a friendly, responsible, and customer-focused Customer Service Officer to join its Repair Center in Maharagama. The successful candidate will be responsible for handling customers, registering mobile phones received for repairs, providing repair-status updates, managing inquiries, and ensuring a professional customer experience throughout the repair process. Key Responsibilities * Welcome and assist customers visiting the Repair Center. * Register mobile phones and other devices received for repair accurately. * Record customer details, device information, reported faults, and repair requirements. * Issue relevant job sheets, receipts, or service documentation. * Keep customers updated regarding repair status, estimated completion, and collection. * Handle incoming telephone calls and customer inquiries professionally. * Coordinate with mobile phone technicians regarding repair progress. * Inform customers when repaired devices are ready for collection. * Ensure devices are correctly handed over to customers after completion of repairs. * Maintain accurate customer and repair records using computer systems. * Handle customer concerns and complaints professionally. * Maintain proper documentation and filing of repair-related records. * Support the smooth day-to-day operation of the Repair Center. Requirements * Applicants must be 18 years or older. * Previous experience in Customer Service will be a strong advantage. * Friendly, professional, and customer-focused personality. * Good communication and interpersonal skills. * Basic understanding of mobile phone repair center operations. * Ability to accurately register and manage devices received for repair. * Ability to communicate repair-status information clearly to customers. * Good telephone and customer-inquiry handling skills. * Basic computer literacy and knowledge of office applications. * Good organizational and record-keeping skills. * Responsible, reliable, and committed to assigned duties. * Ability to work effectively with technicians and other team members. Salary & Benefits 💰 Attractive salary package based on experience and skills.
Requirements
- Applicants must be 18 years or older.
- Previous experience in Customer Service will be a strong advantage.
- Friendly, professional, and customer-focused personality.
- Good communication and interpersonal skills.
- Good telephone and customer-inquiry handling skills.