Customer Service Executive

Job description

Decant Services Pvt Ltd is a growing fragrance brand specializing in perfume decanting, offering customers the opportunity to enjoy authentic international perfumes in smaller, affordable sizes. We are looking for a friendly, energetic, and customer-focused Customer Care Executive to join our team. KEY DUTIES & RESPONSIBILITIES • Handle customer inquiries via phone calls, WhatsApp, social media, email, and other communication channels in a professional and timely manner. • Provide accurate information about products, orders, delivery status, and company services. • Assist customers with order placement, modifications, and issue resolution. • Respond to customer complaints and concerns politely while ensuring effective solutions and customer satisfaction. • Coordinate with internal teams to ensure smooth order processing and timely customer updates. • Follow up with customers regarding orders, feedback, and after-sales support. • Build and maintain positive customer relationships while delivering excellent customer service. • Contribute to improving customer satisfaction and achieving company service standards. REQUIRMENTS • Successful completion of G.C.E. O/L or an equivalent qualification. • A minimum of 1 year of experience in a similar field is an added advantage. • Good communication skills in English and Sinhala (Tamil is an advantage). • Friendly, approachable, and customer-oriented personality. • Strong problem-solving and interpersonal skills. • Basic computer knowledge and the ability to use communication platforms efficiently. BENIFITS • Competitive salary with sales-based commissions. • Experience with international fragrance brands. • Opportunities to develop customer service and marketing skills. • Staff discounts on products. JOB DETAILS • Working Hours: Monday To Friday 08:30 AM – 05:30 PM Saturday 08.30 AM – 01.30 PM • Location: Kollupitiya (Colombo 3)

Requirements

• Successful completion of G.C.E. O/L or an equivalent qualification
• A minimum of 1 year of experience in a similar field is an added advantage
• Good communication skills in English and Sinhala (Tamil is an advantage)
• Friendly, approachable, and customer-oriented personality
• Strong problem-solving and interpersonal skills
• Basic computer knowledge and the ability to use communication platforms efficiently