Customer Service Executive

Job description

Domestic Express (Pvt) Ltd. is a leading domestic courier company with over 70 branches islandwide and proven track record of reliable & timely delivery services. With business expansion, we are looking for dynamic and energetic professionals to join our team. Key Responsibilities - Respond to all customer queries and concerns promptly and professionally via calls, emails, and WhatsApp. - Liaise with internal departments to ensure timely and effective solutions. - Maintain a high level of customer satisfaction through efficient communication and problem resolution. Qualifications & Skills - GCE O/L and/or A/L qualified. - Prior experience in Customer Service environment will be a definite advantage. - Ability to communicate in Sinhala or Tamil, and English. - Friendly and courteous voice and attitude. - Ability to work under pressure and multitask effectively. For more information +94 76 044 0903 +94 76 822 0398

Requirements

• GCE O/L and/or A/L qualified
• Prior experience in Customer Service environment will be a definite advantage
• Ability to communicate in Sinhala or Tamil, and English
• Friendly and courteous voice and attitude
• Ability to work under pressure and multitask effectively