Customer Service Coordinator

Job description

Key Responsibilities * Handle customer inquiries through phone, WhatsApp and other communication channels. * Provide friendly, professional and efficient customer service. * Coordinate customer orders from initial inquiry to final delivery. * Prepare quotations, invoices and sales-related documentation. * Follow up with customers regarding pending orders and payments. * Coordinate with sales representatives, showroom staff and warehouse teams. * Maintain accurate customer information and sales records. * Monitor quotations and follow up on potential sales opportunities. * Handle customer concerns and coordinate appropriate solutions. * Provide accurate product information, pricing and stock availability. * Update customers regarding delivery schedules and order status. * Prepare regular sales reports and customer service reports. * Support daily sales administration and coordination activities. * Maintain positive relationships with existing and potential customers. * Ensure smooth communication between customers and internal departments. Candidate Requirements * Previous experience in Customer Service, Sales Coordination or Administration is preferred. * Excellent communication and interpersonal skills. * Strong customer-handling and relationship-building abilities. * Good organizational and follow-up skills. * Computer literacy, especially Microsoft Office and Excel. * Ability to manage multiple tasks efficiently. * Good time-management and problem-solving skills. * Strong attention to detail and accuracy. * Professional, friendly and responsible attitude. * Ability to work independently and as part of a team. * Positive attitude and willingness to learn. * Experience in Hardware, Electrical or Lighting Products will be an added advantage. Salary & Benefits 💰 Competitive Salary Package 📱 Mobile Allowance 📚 Training and Product Knowledge Development 📈 Career Growth Opportunities 💼 Opportunity to Develop Sales Coordination and Customer Service Skills 🤝 Experience in Customer Relationship Management Work Location 📍 LEDSTAR (Pvt) Ltd Colombo, Western Province, Sri Lanka How to Apply Interested candidates are invited to send their updated CV and contact details via WhatsApp. 🏢 Company: LEDSTAR (Pvt) Ltd 📱 WhatsApp: 076 828 2201 📌 Position: Customer Service Coordinator 📍 Job Location: Colombo Apply now and build your career in Customer Service and Sales Coordination w

Requirements

• Previous experience in customer service, sales coordination or administration is preferred
• Excellent communication and customer-handling skills
• Good organizational and follow-up skills
• Good computer literacy, especially MS Office/Excel
• Ability to handle multiple tasks efficiently