Job description
Customer Relations Assistant – Head Office, Maharagama We are seeking a friendly, professional, and customer-focused Customer Relations Assistant to join the Head Office team in Maharagama. The successful candidate will be responsible for assisting customers, handling inquiries and concerns, and ensuring a positive and professional customer experience. Key Responsibilities * Respond to customer inquiries promptly and professionally through phone, WhatsApp, email, or other communication channels. * Provide accurate information regarding company products, services, procedures, and related customer requests. * Handle customer complaints and concerns courteously and work toward effective resolutions. * Maintain positive and professional relationships with customers. * Record customer inquiries, complaints, feedback, and follow-up actions accurately. * Coordinate with relevant departments to resolve customer issues efficiently. * Follow up with customers when necessary to ensure satisfactory resolution of their concerns. * Assist with general customer service and administrative duties at the Head Office. * Maintain confidentiality and professionalism when handling customer information. * Use MS Office applications to prepare and maintain customer-related records and reports. * Support the team in maintaining high standards of customer satisfaction and service quality. Candidate Profile: Applicants should possess a G.C.E. A/L qualification with a sound educational background, good MS Office knowledge, excellent communication and customer service skills, and the ability to work effectively within a team. A polite, patient, responsible, and thoughtful approach when dealing with customers is essential.
Requirements
- G.C.E. A/L qualification
- Sound education background
- Knowledge in MS Office is a must
- Excellent customer service skills
- Excellent communication skills
- Ability to work effectively as a team