Call Centre Trainee

Job description

💼 POSITION: Call Centre Associate Company: Touch of Gold Employment Type: Full-Time Work Location: Head Office 🌟 BUILD YOUR CAREER IN CUSTOMER SERVICE & SALES SUPPORT Touch of Gold is seeking a dynamic, customer-focused, and service-oriented Call Centre Associate to join its Head Office team. The successful candidate will be responsible for handling customer calls, supporting online sales, coordinating deliveries, and ensuring a smooth and professional customer experience. 💠 KEY RESPONSIBILITIES * Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to online sales enquiries and assist customers with product information. * Process customer orders accurately and ensure all order details are properly recorded. * Coordinate package deliveries with customers and courier partners. * Follow up on pending orders, delivery schedules, and customer requests. * Handle customer complaints, returns, and exchange requests professionally. * Maintain accurate customer records, order information, and follow-up notes. * Provide timely updates to customers regarding order and delivery status. * Support the sales team with customer communication and order coordination. * Escalate complex customer issues to the relevant department when necessary. * Maintain a high standard of customer service at all times. 💠 REQUIREMENTS & CANDIDATE PROFILE * Excellent communication skills in Sinhala and English. * Ability to communicate in Tamil will be an added advantage. * Professional, friendly, and confident telephone manner. * Good organisational skills with strong attention to detail. * Ability to manage multiple customer enquiries in a fast-paced environment. * Strong follow-up skills and commitment to resolving customer concerns. * Previous experience in call centre operations, customer service, online sales, or retail support will be an added advantage. ✅ WHAT WE OFFER * Attractive remuneration package. * Performance-based incentives for suitable candidates. * Career growth and advancement opportunities. * Training and professional development programmes. * Experience in customer service, online sales, and retail operations. * Friendly, professional, and supportive working environment. 📩 HOW TO APPLY Interested candidates are invited to submit their updated CV with a valid contact number. 📧 Email: hr@touchofgoldjewelry.com

Requirements

• Excellent communication skills in Sinhala / English & Tamil (advantage)
• Basic computer literacy and data entry skills
• Strong customer service and problem-solving abilities
• Ability to work in a fast-paced environment