Call Centre Assistant

Job description

Job Description – Call Center Officer (Loan Recovery) Company: Central Recoveries Position: Call Center Officer / Customer Recovery Officer Industry: Banking & Financial Services / Debt Recovery 📍 Location: Rajagiriya, Sri Lanka 💼 Employment Type: Full-Time Job Summary Central Recoveries is looking for motivated and responsible Call Center Officers to join our team. We provide professional loan recovery services to banks and financial institutions. The ideal candidate should have excellent customer-handling skills, basic computer knowledge, and the ability to communicate professionally with customers. Key Responsibilities * Handle incoming and outgoing customer calls regarding outstanding loan payments. * Contact customers and follow up on overdue payments. * Provide customers with accurate information regarding payment arrangements. * Maintain professional and respectful communication with customers. * Update customer records and payment details using MS Excel. * Maintain accurate records of calls, follow-ups, and customer responses. * Coordinate with the loan recovery team to support collection activities. * Handle customer inquiries and concerns professionally. Candidate Requirements * Age: 25–40 years. * Previous experience in customer handling is required. * Good knowledge of Microsoft Excel. * Excellent communication and interpersonal skills. * Ability to handle customer inquiries professionally. * Good organizational and problem-solving skills. * Ability to work independently and as part of a team. * Responsible, confident, and positive attitude. How to Apply Interested candidates are invited to send their applications via WhatsApp to arrange an interview. 📱 WhatsApp: 070 230 3727 📍 Office Address: Central Recoveries No. 40/2, N. J. V. Cooray Mawatha, Rajagiriya, Sri Lanka. Join Central Recoveries and build your career in the banking and financial services industry!

Requirements

• Previous experience in customer handling is required.
• Good knowledge of Microsoft Excel.
• Excellent communication and interpersonal skills.
• Ability to handle customer inquiries professionally.