Job description
Key Responsibilities * Handle incoming and outgoing customer calls efficiently. * Respond to customer inquiries in a friendly and professional manner. * Provide accurate information about company products and services. * Assist customers with product-related inquiries and service requests. * Handle customer complaints and coordinate appropriate solutions. * Maintain accurate customer information and call records. * Follow up on customer inquiries and pending requests. * Coordinate with internal departments to resolve customer concerns. * Ensure excellent customer service and satisfaction. * Maintain professional telephone communication standards. * Update customer records using computer applications. * Support daily call centre operations. * Follow company policies and customer service procedures. Candidate Requirements * Age between 20 and 30 years. * Must have completed G.C.E. Advanced Level (A/L). * Good communication skills in English. * Knowledge of Tamil will be an added advantage. * Ability to handle inbound and outbound calls efficiently. * Proficiency in Microsoft Office and other office software. * Previous experience in a call centre will be an added advantage. * Excellent communication and interpersonal skills. * Friendly and customer-focused personality. * Good telephone etiquette and customer-handling abilities. * Strong organizational and time-management skills. * Positive attitude and willingness to learn. * Ability to work independently and as part of a team. * Responsible, punctual and hardworking personality. Career Opportunities ✅ Opportunity to Build a Career with Abans Group ✅ Gain Experience in Professional Call Centre Operations ✅ Develop Customer Service and Communication Skills ✅ Improve Customer Relationship Management Abilities ✅ Gain Experience Working with a Leading Sri Lankan Business Group How to Apply Interested candidates are invited to submit their updated CV through the XpressJobs recruitment platform. 🏢 Company: Abans PLC 📌 Position: Call Centre Executive 🎓 Qualification: G.C.E. A/L 👥 Age: 20–30 Years 💻 Application Method: Click the “Apply” button on the XpressJobs advertisement and submit your CV. Apply now and build your career in Customer Service and Call Centre Operations with Abans PLC!
Requirements
- Good communication skills in English.
- Knowledge of Tamil will be an added advantage.
- Ability to handle inbound and outbound calls efficiently.
- Proficiency in Microsoft Office and other office software.